My service does, of course, provide for unexpected emergencies where serious guidance and care is required.

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Example 1 - Allegation of cheating

I recently provided tailored and detailed advice where a boy was accused of cheating in a GCSE examination by having some subject information written on his arm. With some thorough investigation and with a carefully crafted letter to the school, no further action was taken and his GCSEs were saved. (If a candidate is reported to the Exam Board as having cheated in just one examination, results of all examinations can be cancelled.)

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Example 2 - Headteacher preparing to permanently exclude a child

Permanent Exclusion of their child is a very serious matter and one a parent is unlikely to have faced before. As a school leader who has taken responsibility for excluding children, I am very familiar with what is and is not acceptable ethically and within the law. Now I advise parents on disciplinary matters and have actively helped where permanent exclusion has been indicated in instances such as theft, fighting and 'persistent disruptive behaviour'. 

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However, it's not always about advice. One parent whose partner has an extremely demanding time-hungry job, simply calls to share and update on their daughter's schooling and to ask me for my guidance about her progress.

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From practical matters, to a listening ear, 11to18 is here to help you and your child.