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The advice, guidance and support I give to parents is based on many years of leading schools and being familiar with the challenges and opportunities therein. However, the service is based on 'best endeavours' and it will always be your responsibility to assess the advice and to make your own mind up about how you will proceed in all circumstances. The service provided is not legal advice and is not regulated and is not at a level where it could be 'relied' on as far as a Court would evaluate. By using the 11to18 service you agree to indemnify and hold 11to18 and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to the use of the service. As communications evolve, and because of the rapid interactive nature of some of the typed communications, words such as 'you should' or 'I would…' might be used as part of the interactions. As these are rapid communications, intended to be interpreted and helpful to you, they shouldn't be taken 'literally' as 'you must' comments, and 11to18 accepts no liability for how they might be acted upon. It is always up to you how you proceed, no matter how commentary is phrased from 11to18 as it is impossible for 11to18 to fully understand the context you present.


The Website

The website is provided 'as is'. It is a 'membership site' insofar as to access some parts of the site a login ID and password are required. The site is structured so that a login ID only gives access to the portion of the site applicable to the ID holder in order to maintain their Confidential Information and the Confidential Information of others. Strong passwords and two-factor authentication protect the site's code, but whilst best endeavours will always be taken to protect data, the provision of these terms and the agreement to these terms means that you will not take action should there be any data breach. To the extent permitted by law, 11to18education will not be liable for any direct, indirect or consequential loss or damage whatsoever associated with the use of the website. The website may contain links to other third-party websites. You agree that 11to18education is not responsible for the content of any such sites.


Instant Messaging, Email, Other Communications

Best endeavours will be taken to protect confidential data exchanged through any medium. 11to18 uses robust mainstream communications systems. Therefore, this significantly reduces the risk of confidential data being exchanged in error with those not entitled to see that data. By using our service, you agree that in the unlikely event that you ever receive data intended for someone else, that you will notify 11to18 as soon as possible and that you delete the data without, where possible, reading it. All communications, where possible, are encrypted in transmission and all are encrypted at rest. Most of 11to18's systems are Cloud based, although email is also held in a Mac-based Client. Computers and 'phones are always securely locked when not in use.


These are used to improve the performance of 11to18's systems.


Client Obligations

By entering into this agreement, you agree to the following:

  1. That you will be fully bound by the terms of these Terms and Conditions.

11to18 Obligations

By entering into this agreement, Edwin Klein agrees to the following:

  1. That he will be fully bound by these Terms and Conditions.

  2. That he will provide an honest, forthright and experience based service rooted in 16 years of Leading Schools and over 30 years in the teaching profession.

  3. That he will respond promptly to messages and emails in order to set-up discussions and that these will be available without undue delay.

  4. That in the event of an 'emergency' situation, he will substantially increase his availability to be 'on hand' to discuss various steps.


Personal Information, GDPR and ICO

Where any personal information is provided, this will be treated with the same degree of confidentiality as all other Confidential Information. All personal data and any information provided to 11to18education by the Client is available to see by request. Edwin Klein is registered with the Information Commissioner's Office.

Events outside my control

It is possible that events may occur which make it temporarily impossible to provide the service. In such cases, this will, if possible, be explained, but in such circumstances, 11to18 is not liable for failing to communicate. The service provided is 'best endeavours'; it is not a guaranteed service level agreement of total availability in all circumstances.

Other Important Terms

Each clause of these terms operates separately. If any Court or relevant authority decides that any of them are unlawful, the remaining clauses remain in full effect. If the terms are not enforced immediately, this does not mean that they cannot be later enforced. These terms are governed by English Law and you can only bring proceedings in the English Courts.

Terms of the Agreement

Once established, the Agreement will continue until one party writes to cancel it. No notice period is required; a simple two-way email communication will suffice to end the Agreement. Otherwise, a standard retainer fee will be invoiced each month. This covers the first hour of service which does not roll over to future months. Any additional hours will be calculated and then invoiced.

11to18 reserves the right to:

change these Terms and Conditions at any time;

change or take down the website or any part of it without notice;

cease operating at any time.

Terms and Conditions

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